Value-added Service

Starr Aviation’s Safety and Loss Control team is a worldwide leader with over 70 years of aviation safety experience, allowing us to provide practical solutions that enhance the safety of our clients’ operations and reduce their potential loss exposures. Our consultative approach to safety and loss control ensures that, working with our clients, we can identify the area’s most critical to improving each client’s safety practices, all at no cost to the client.

Features and Highlights

Certified Safety Professional (CSP)
Our safety professionals have achieved and retain the premiere certification in safety

IS-BAO and IS-BAH Program Support Affiliate
As a qualified IBAC Program Support Affiliate, Starr Aviation can assist our clients with training and audit programs to help their organizations conform to IS-BAO or IS-BAH standards

Assessments to Support Continuous Improvement
Onsite assessments of flight operations, aircraft maintenance, aviation ground operations, airport operations, manufacturing operations and occupational safety programs to provide specific recommendations

• Conduct an SMS gap analysis to determine the degree of compliance and if the required elements are present and adequate
• Advise on how to develop an SMS implementation plan
• SMS policy templates, provide training that addresses the various SMS components, conduct safety culture surveys and follow up reviews of implementation progress

• Assess the organization’s existing ERP and provide objective observations based on industry best practices
• Starr Aviation’s ERP template can be used by clients to assist in developing their own procedures
• Facilitate ERP tabletop drills tailored to our client’s operations profile

• Support client safety personnel ensuring they are equipped with the necessary knowledge to make their SMS functional and effective
• Provide onsite or web-based safety training for employees, supervisors and managers on a variety of subjects

• OSHA Authorized Trainers on hand that can provide both 10 and 30-hour training to help ensure that employees are knowledgeable about workplace hazards

• Assist our clients with occupational noise and air monitoring surveys

• A safety resource web portal provides access to a variety of aviation and occupational safety policy and procedure templates, training presentations and other relevant safety resources
• Quarterly newsletter provides a wide range of aviation safety briefings ranging from current FAA hot topics, seasonal safety procedures, shared best practices and general employee safety awareness
• Variety of posters that are used by our clients to keep safety tips top of mind with employees

Accidents are expensive and prevention is key, which is why Starr’s Loss Control team offers industry best practice safety and loss control solutions in all areas of environmental, construction, energy, manufacturing, real estate, hospitality, retail and several other industries.

We help clients understand the Total Cost of Risk and large loss potential and provide custom-crafted risk control solutions to help them mitigate their unique risks.

Account Service Coordination

Our clients benefit from having a single point of contact at Starr to coordinate their risk control services. Your account coordinator is an industry specialist who knows your organization, objectives and goals and is directly involved in providing that service.

• Create Loss Analysis reports to trend losses by source and location.
• Develop and manage the corporate risk control service plan, which details the loss control objectives and service specifications required at each serviceable location to help achieve agreed upon service goals and expectations.
• Provide a Stewardship Report for the risk management programs in the current policy period prior to renewal.
• Outline goals and objectives in advance of policy renewal in the form of a proposed service plan.

Service Expectations

During the initial policy period, your dedicated risk control consultant can meet with you to develop and implement a service plan for your organization. Servicing instructions will be created for your respective locations around the country which will be shared with the Starr loss control consultants servicing those specific locations.

• Policy and Procedure Reviews
• Risk Assessments
• Risk Control Program Consulting
• Loss Trending and Analysis
• Customized Loss Source Focused Audits
• Supervisory Training Program Development and Delivery
• Self-Assessments
• Emerging Hazards Awareness and Consultations
• Benchmarking
• Advanced Technology

By Line of Coverage

Workers’ Compensation

• Safety Program Development and Accountability
• Behavior and Safety Culture Assessments
• Industrial Hygiene
• Ergonomics and Manual Material Handling Resources
• Job Hazard Analysis
• Accident / Incident Investigation Program Development
• OSHA Resource Assistance

• Public Liability Exposure Awareness and Control Solutions
• Tribology / Slips and Falls
• Product Liability Risk Assessment & Control
• Risk Transfer and Vendor Qualification Best Practices
• Contractor Safety Program Reviews

• Exposure Assessment
• Driver Accountability Programs
• Decision Driving Training
• DOT Compliance Program Reviews
• Telematics

Virtual Loss Control

• Over 850 streaming options critical for training managers and employees in workplace safety, hazard management and avoidance
• Compliance Training Offerings
• Learning Management System and Custom Video Production Services
• Customized Loss Source Focused Education

Starr’s Loss Control team offers our customers superior services that exceed our partners’ and market expectations. Our services are custom crafted to help businesses stay ahead of risk.

We view loss control as a continuous improvement process from a comprehensive business perspective by helping clients control costs, increase profits, meet regulatory requirements and protect valuable assets.

Loss Analysis

A primary tool in the development of a service strategy for initial loss control solution efforts. Loss analyses are utilized to provide insight into trends by loss type, occupation, department and location. Secondary cause of loss studies is then verified with onsite fact-finding and verification leading to data driven decision making.

Service Plans

Corporate loss control service plans detail the results and/or activities-based loss control objectives and service specifications required at each service location to help achieve our mutually agreed upon service goals.

Accident Investigation

Accident investigation education to help our customers better evaluate the fact-finding accident investigation and reporting processes to ensure proper root cause analysis and corrective action accountability.

Safety Metrics and Accountability Systems

Development of key prevention and post loss key performance indicators, (KPI’s) and to establish and review formal performance appraisal processes for line management and employees. Starr Loss Control can help define safety responsibilities in job descriptions to help hold managers and employees accountable for safety results.

Loss Source Focused Supervisory Forums

Provide management personnel with employee, driver and/or public liability hazard recognition skill training to be effective in meeting their safety responsibilities based on loss performance.

Slip, Trips and Fall Assessments

Identify risk factors contributing to same level and elevation slip and fall hazards as well as methods to minimize employee and public liability exposures. Surface coefficient of friction studies can also be performed to analyze the slip resistance to help make an educated decision concerning footwear changes, cleaning chemicals or changes to flooring materials.

Ergonomic Evaluations

Musculoskeletal Work Design Assessments to observe how materials are lifted, lowered, pushed, pulled and carried. Assessing these activities and behaviors helps determine options to limit strain injuries to the lower back, shoulder and other body parts.

Fleet Safety Evaluations and Coaching

Evaluation programs focused on standard operating procedures, telematics and technology, driver qualification programs, policy enforcement, crash investigations, maintenance and personal use exposures. Decision based coaching programs that stress backing, hitting others in rear and sideswipe prevention techniques for regulated, straight trucks and scattered sales fleet exposures. 

Specialist Services

Technical areas such as Machine Guarding, Industrial Hygiene, Public and Product Liability, Risk Transfer, Workplace Violence, and Business Continuity Consultations.

Industry Insights and Technology

Sharing best practices, emerging hazard trends, crisis management, as well as advanced technology solutions to assist alongside our consulting expertise.

Virtual Loss Control

On-demand consultations, and streaming options critical for educating managers and employees in workplace safety, hazard management and avoidance. Virtual solutions also include Compliance Training Offerings, Learning Management System and Custom Video Production Services. Starr has access to a wide variety of safety educational forums and videos that can be utilized by your supervisors at any location.

Starr Insurance supports our client’s construction loss control function with a team of highly trained specialists. Our consultants are well versed in construction workers’ compensation, general liability, fleet and environmental requirements and our services are designed to reduce exposures, control losses and positively impact performance. Our approach begins during the preconstruction phase by identifying primary risks and developing plans and strategies to reduce these exposures. We are capable of delivering products and services that can be customized to specific construction projects and operations.

Loss Control Services and Products

• Service consists of conducting periodic surveys of jobsites to assess exposures and recommend control measures
• Frequency and duration of jobsite surveys will vary by project type, size and construction phase

• Should claims develop we endeavor to analyze them to reveal loss trends and, once identified, design services that target these specific exposures to facilitate risk improvement

• Highly trained consultants are available to assist with accident investigations

• Put our experience to work with an overall risk management program evaluation. We can provide valuable guidance in assessing whether a program is designed to meet workers’ compensation, liability, fleet and environmental requirements associated with business operations

• Services are available to properly manage commercial fleet operations
• Services include fleet safety program evaluations, motor vehicle records analysis, driver training systems and telematic fleet risk management solutions

• From repetitive strains to occupational health exposures to PPE requirements we provide testing and solutions related to construction operations and requirements

• Our specialists provide environmental program consulting, site assessments, remediation services, environmental awareness and regulatory training and regulatory compliance assessments and support

• OSHA certified 10-hour and 30-hour trainers and focused training programs to address specific operations

• We are capable of delivering tailored training programs to meet the specific needs of our clients
• Training resources include on-site training, videos, toolbox talks, online training, compliance posters and safety manuals

Training Capabilities

• OSHA 10 & 30
• Accident Investigation
• Aerial Lift
• Confined Space
• Defensive Driver
• Fall Protection Competent Person
• First Aid & CPR
• Forklift
• Smith Systems
• Lock Out Tag Out
• Scaffold Competent Person & User
• 8-Hour Hazwoper Course
• 40-Hour Hazwoper Course
• Heat Stress
• Global Harmonization (GHS)
• MSHA Part 46
• Ladder Safety Training
• Material Handling

• Forklift and Aerial lift
• Smith Systems
• Defensive Driver

• 10-Hour Construction
• 10-Hour General Industry
• 30-Hour Construction
• 8-Hour Hazwoper Course
• MSHA Part 46
• DOT Transportation Safety
• Defensive Driver Courses
• Fall Protection
• Electrical Safety
• Ergonomics
• Crane Safety
• Confined Space
• Ladder Safety
• Global Harmonization (GHS)
• Various other training modules are available to our clients

Online Streaming Learning Center

Starr has developed an online portal with an easily searchable library of informative safety videos in both English and Spanish.

Associated with each video is a short test, which can be downloaded, printed and administered to every viewer. This can then be used to verify and document a worker’s understanding of the training content. This service is available to our clients at no additional charge.

• Benefit Highlights
• Mobility of Training
• Extensive Retraining Resource
• Additional Support for Internal Instruction

Starr Insurance offers our DBA clients advanced Safety & Loss Control (SLC) solutions that are uniquely designed to maximize the safety of their operations and cut losses at no additional charge. As the market leader in DBA, our SLC team brings 30 years of combined military & GovCon experience and acts as an extension of our client’s safety department.

Multi-Industry Safety Experts: We have access to multi-disciplinary and industry-based safety professionals within our SLC staffing that can be reached for specialized advisory. This includes safety professionals within the Aviation, Construction and Marine industries.

Experienced Service Partnerships: We have partnered with experts within our DBA industry to bring our clients unmatched SLC solutions that can be delivered anywhere, anytime. We couple these partnerships with industry best practices to reduce losses in a systematic proactive way that ensures sustainable results.

Click here to download our DBA Safety & Loss Control brochure.

Starr’s Energy Loss Control team supports our clients with a team of dedicated, experienced occupational safety and health professionals. Our consultants are well versed in energy workers’ compensation, general liability, fleet and environmental requirements and best practices. The services provided are designed to help reduce overall exposures, control losses and positively impact performance.

Our approach begins by identifying primary risks and developing plans and strategies to reduce these exposures. We deliver products and services that are customized to specific energy industry projects and operations to help our client’s business stay ahead of risk.

Loss Analysis
A primary tool in the development of a service strategy for initial loss control solution efforts. Loss analyses are utilized to provide insight into trends by loss type, occupation, department and location. Onsite fact-finding can then be used to verify causation leading to data driven decision making regarding possible solutions.

Accident Investigation
Accident investigation education to help our customers better evaluate the fact-finding accident investigation and reporting processes to ensure proper root cause analysis and corrective action accountability.

Health and Safety Program Assessments
An overall risk management program evaluation to include standard operating procedure reviews. Provide valuable guidance in assessing whether a program is designed to meet workers’ compensation, liability, fleet and environmental requirements associated with business operations.

Contractor Safety Accountability
One of the best ways to ensure that a project runs safely is to select contractors that can complete the agreed upon work in accordance with the contractual obligations. Subcontractor safety performance is influenced by the owners’ ability to manage and coordinate project activities and their ability to quickly establish a safety culture.

Loss Source Focused Supervisory Forums
Provide management personnel with employee, driver and/or public liability hazard recognition skill training to be effective in meeting their safety responsibilities based on loss performance.

Slip, Trips and Fall Assessments
Identify risk factors contributing to same level and elevation slip and fall hazards as well as methods to minimize employee and public liability exposures. Pre-planning, policy and procedure reviews, housekeeping, access assessments to help make an educated decision concerning footwear changes, cleaning chemicals or changes to flooring materials.

Ergonomic Evaluations
Musculoskeletal Work Design Assessments to observe how materials are lifted, lowered, pushed, pulled and carried. Assessing these activities and behaviors helps determine options to limit strain injuries to the lower back, shoulder and other body parts.

Fleet Safety Evaluations and Coaching
Evaluation programs focused on standard operating procedures, telematics and technology, driver qualification programs, policy enforcement, crash investigations, maintenance and personal use exposures. Decision based coaching programs that stress backing, hitting others in rear and sideswipe prevention techniques for regulated, straight trucks and scattered sales fleet exposures.

Specialist Services
Technical areas such as Mine Safety, Process Safety Management, Industrial Hygiene, Quality Control and Product Liability, Risk Transfer, Leak Detection, Electrical, Mobile, Aerial, and Rail-Mounted Equipment, Blasting and Explosives, Conveyor Belt Operational Exposures, Self-Inspection Programs, Confined Space Entry and Heat Stress.

Industry Insights and Technology
Sharing best practices, emerging hazard trends, crisis management, as well as advanced technology solutions to assist alongside our consulting expertise.

Virtual Loss Control
On-demand consultations, and streaming options critical for educating managers and employees in workplace safety, hazard management and avoidance. Virtual solutions also include Compliance Training Offerings, Learning Management System and Custom Video Production Services. Starr has access to a wide variety of safety educational forums and videos that can be utilized by your supervisors at any location.

Starr Marine offers clients, at no additional cost, support and advice from the Loss Control Services team. Strategically placed around the world, the LCS team is tasked solely with supporting the enterprise interests of Starr’s insureds.

The LCS team coordinates global risk management initiatives through the regional offices, often utilizing local resources to support the needs of any given project. In order to seamlessly handle the volume of business and geographic requirements, the LCS team maintains a worldwide network of independent marine surveyors, naval architects and engineers, logistics and transportation specialists, as well as security consultants and investigators. While fieldwork may be completed by a regional expert, all efforts are coordinated through the in-house LCS team to ensure a rigorous quality control standard is upheld.

Each loss control initiative requires a detailed review of the client’s claim history, packing and shipping procedures, maintenance and training protocols, and storage and/or operating procedures. When the review is complete, LCS will work with the client to design and coordinate a detailed plan customized to that client’s unique business needs. Every initiative is created to effectively and efficiently reduce damage and/or loss, with emphasis placed on the ability to deploy and recommendation into the field.

Loss control efforts are generally split along the various lines of business, in support of and in concert with the underwriting staff. Initiatives can be focused along some of the following key areas:

• Carrier Selection and Vetting
• Emergency Response Plan Preparedness
• Load, Stow and Securing Surveys
• Discharge, Outturn and Transloading Surveys
• Packaging and Handling Protocols
• Terminal and Port Operation Analysis
• Vessel Inspections and Trip Planning

Starr Marine has developed, and deployed, proprietary inspections programs that assess terminal operations, automobile import and storage facilities, small vessel operators, and static risk and storage facilities. These programs allow Starr to objectively benchmark the operation for underwriters, but those key performance indicators allow the LCS team to offer specific guidance and recommendations to all manner of operators.

The various programs offered by Starr Marine LCS, in conjunction with the varied experiences of the LCS team, allow for an industry-unique risk management program designed specifically to support the needs of Starr clients.

Risk Consulting is an integral part of Starr’s client service strategy. Our consulting model is focused on reducing our client’s Total Cost of Risk (TCOR). In today’s business world, the ability to quantify risk while qualifying risk aptitude and tolerance is increasingly important.

Our Risk Consulting approach sources a select group of highly experienced industry consultants who work with our clients to develop and execute service strategies that meet their business needs as well as support consistent growth and profitability goals. We view risk control as a continuous improvement process from a comprehensive business perspective by helping clients control costs, increase profits, meet regulatory requirements and protect their valuable assets.

Risk Management Assessments
On-site corporate standard operating procedure and operational reviews designed to address and identify leading indicators, best practices and opportunities across all lines of casualty coverage. The assessments are used as a benchmarking tool to prioritize frequency, likelihood and severity of loss and to help reduce the overall TCOR.

Safety Metrics and Accountability Systems
Development of key prevention and post loss key performance indicators, (KPI’s) and to establish and review formal performance appraisal processes for line management and employees. Starr Loss Control can help define safety responsibilities in job descriptions to help hold managers and employees accountable for safety results.

Cost Allocation Programs
Cost allocation programs and charge back systems can be a defining factor in establishing management and employee accountability factors for workplace safety as well as health and related costs and losses tied to respective operating units.

Loss Source Focused Supervisory Forums
Provide management personnel with employee, driver and/or public liability hazard recognition skill training to be effective in meeting their safety responsibilities based on loss performance

Slip, Trips and Fall Assessments
We can utilize cutting edge tools for certain accounts to both identify risk factors that contribute to same level and elevation slip and fall hazards as well as methods to minimize employee and public liability exposures. Surface coefficient of friction studies can also be performed to analyze the slip resistance to help make an educated decision concerning footwear changes, cleaning chemicals or changes to flooring materials.

Ergonomic Evaluations
Musculoskeletal Work Design Assessments to observe how materials are lifted, lowered, pushed, pulled and carried. Assessing these activities helps determine options to limit strain injuries to the lower back, shoulder and other body parts.

Fleet Safety Evaluations and Coaching
Evaluation programs focused on standard operating procedures, telematics and technology, driver qualification programs, policy enforcement, crash investigations, maintenance and personal use exposures. Decision based coaching programs that stress backing, hitting others in rear and sideswipe prevention techniques for regulated, straight trucks and scattered sales fleet exposures.

Specialist Services
Technical areas such as Machine Guarding, Industrial Hygiene, Public and Product Liability, Risk Transfer, Workplace Violence, and Business Continuity Consultations.

Industry Insights and Technology
Sharing best practices, emerging hazard trends, crisis management, as well as advanced technology solutions to assist alongside our consulting expertise.